Last updated: 24/08/2025
This policy explains how returns, exchanges, and refunds are handled for orders placed on our website.
Eligibility Window
- Returns are accepted within 14 days from the delivery date.
Condition of Items
- Items must be unused, unwashed, undamaged, with all original tags and packaging.
- Please try garments without removing tags and avoid transfer of perfumes, deodorants, or makeup.
Non‑returnable Items
- Customized or altered items (if any)
- Final‑sale items clearly marked as “Non‑returnable”
- For hygiene reasons: intimate apparel (if offered) and similar categories as stated on product pages
Return Process
- Email h.m.qandahar@gmail.com within the 14‑day window with:
- Order number
- Item(s) to return
- Brief reason and photos if there is damage/defect
- Wait for return authorization and instructions before shipping the item back.
- Pack securely using original packaging where possible; include all accessories/freebies.
Return Shipping Costs
- Return postage is the customer’s responsibility unless the item is defective or an error is attributable to us.
- For international returns, mark the shipment as “Returned goods” to avoid duplicate duties; any carrier return-to-origin fees are the customer’s responsibility unless it was our error.
Refunds
- Method: Refunds are issued to the original payment method once the return is received and inspected.
- Timeline: Please allow 5–10 business days after inspection for refund processing; bank/card posting times may vary.
- Deductions: Original shipping charges, Cash‑on‑Delivery fees (if ever offered), duties/taxes, and courier return fees are non‑refundable unless the return is due to our error or a confirmed defect.
Exchanges
- If a different size/color is needed, request an exchange in the initial email.
- Exchanges are subject to stock availability. If unavailable, a refund will be issued per the terms above.
Damaged, Defective, or Incorrect Items
- Report within 48 hours of delivery with photos/videos showing:
- Outer box and shipping label
- Inner packaging
- The item and the issue (defect/damage/wrong item)
- After validation, we will offer a replacement, store credit, or refund, and we will cover return shipping where applicable.
Lost, Delayed, or Tampered Parcels
- If tracking shows no movement for an extended period, contact us; we will coordinate a courier trace.
- Resolutions (replacement/refund) are provided after the courier’s investigation confirms loss.
- If a parcel arrives tampered, photograph the package before opening and report immediately.
Undeliverable or Refused Deliveries
- If an order is returned to origin due to incorrect address, missed delivery attempts, refusal to pay duties/taxes, or refusal upon delivery:
- We can re‑ship after collecting updated address and re‑shipping fees, or
- Process a refund minus original shipping and any carrier return fees (unless due to our error).
How to Pack and Ship Returns
- Use sturdy packaging; include all tags, accessories, and the original invoice or a note with order number and contact details.
- Use a trackable shipping method and keep the receipt/tracking for your records. We are not responsible for returns lost in transit without proof of delivery.
Refund Exceptions
- We may decline or reduce a refund if returned items show signs of use, damage, odors, stains, alterations, or missing components not present at delivery.
- For repeated returns or suspected abuse, we may limit or refuse future returns as permitted by law.
Contact
- Email: h.m.qandahar@gmail.com
- Postal: Hewad Clothing Store, Setta Chowk, 2nd Aino Mena, Kandahar, Afghanistan